Several iPhone and iPad users have stated that they are unable to access the App Store because users see a white blank screen when they go to the App Store. Sometimes the App Store Updates page is also not showing and loading.
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You will need to load the App Store so that you can download apps. This article explains how you can fix if you see a white and blank screen when you open the App Store.
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- Jun 12, 2020.
Blank App Store Fix
Follow these instructions to download and use apps from App Store.Before you can download and use an app from App Store, you need an Apple ID. If you don't have an Apple ID, you can create one at www.apple.com. Apple iPhone 4S. Download and use apps from App Store - Apple iPhone 4S. Use AirDrop to share photos even without a network. Group FaceTime. Download over Wi-Fi. You may reach a limitation of the App Store if you download an app over a.
Test after each step to see if your issue is resolved:
1-The first thing you may want to do is to check Apple’s System Status page. This is Apple’s support page with status information for its services, stores and iCloud. Go to this page and look for “App Store”. If this page shows any issues, you may unable to fully access or use the App Store. If this is the case, Apple is the one to blame, and Apple will resolve this. You just need to wait.
2-Restart the App Store app. Here is how:
- iPhone X or later, iPad with iOS 12 or later: Go to your Home screen and swipe up, this will bring up the app switcher. Swipe left or right until you find the App Store. Swipe up on the app’s preview to close it. Then reopen the App Store.
- Other iPad or iPhone models: Double press the home button and swipe up on the App Store preview to close it. Then reopen the App Store.
3-The second thing is to make sure that your iOS or iPadOS device is connected to the Internet by ensuring that your device has a Wi-Fi connection or a cellular-data connection. If you are not connected to the Internet, the App Store will not load. Open Safari and open a web site. Does the web site load? If not, you may have a connection problem. Here is how you can troubleshoot:
- On your device, turn on Airplane Mode, wait for one minute and then turn it off (Settings > Airplane Mode).
- If you are trying to open the App Store over cellular, make sure that Cellular Data is enabled for the App Store. To check this, go to Settings and tap Cellular or tap Mobile Data, then turn on “App Store”.
- If you are trying to open the App Store over Wi-Fi, make sure that your device is not too far away from your router. You may also try to restart your router. To restart your router, unplug it from its power source, wait 1 minute and then plug it back in.
If you are having connection issues, please see the following articles:
- iPad Wi-Fi issues.
- iPhone Wi-Fi issues.
- iPhone cellular issues.
See also: Manage cell data
4-Restart your device. Here is how you can restart your device:
- iPhone X, 11 or later and iPad with Face ID models: Press and hold the power (side or top) and the volume up (or down) buttons together until you see the power off slider. Then drag the slider. Wait until your device completely shuts off. Then press and hold the power button until the Apple logo appears.
- Other iPhone and iPad models: Press and hold the on/off (sleep/wake) button until you see the slider. Then slide the slider. Wait 1 minute then, to turn your device on, press and hold the on/off button until you see the Apple logo.
5-Try this fix: Launch Settings then tap iTunes & App Store, Apple ID and Sign Out. Now launch the App Store. Tap Sign In and enter your Apple ID and password.
6-On your iPhone or iPad, tap Settings > General > Date & Time and turn ‘Set Automatically’ on.
7-Go to Settings > General > Date & Time and turn “Set Automatically’ off. Now set your date one year ahead, like 2017. Now go to the App Store. If your issues are fixed, turn on ‘Set Automatically’.
8-Go to Settings > Privacy > Location Services > System Services > and make sure that Location-Based iAds is turned off.
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9-Go to Settings > General > Language & Region. Change the current language. You may select any language. However, you may want to choose a language you know. Then open the App Store, if your apps load, then go back to the Language settings, and change your language back.
10–Update the iOS software. Make sure that your iPhone or iPad is running the latest version of the iOS or iPadOS software. Simply go to Settings > General > Software Update. This will check for updates. If there is an update available, follow the onscreen instructions to install the update on your device.
See also: Why Is App Store Button Grayed Out or Dim On My iPhone / iPad?
You can browse and buy apps in the App Store on your iPhone, iPad, iPod touch, on your Apple Watch, on your Mac, or on your Apple TV.
Browse and buy
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To download and buy apps from the App Store, you need an Apple ID. Your Apple ID is the account that you use to access Apple services. If you use other Apple services like iCloud, sign in to the App Store with the same Apple ID. If you don't have an Apple ID, you can create one.
If you're in the App Store on any of your devices and see the download button near an app, you already bought or downloaded that app. When you tap or click the download button , the app downloads to your device again, but you are not charged again. You can also see a list of apps that you purchased and redownload them.
Learn what payment methods you can use to buy apps and other content. You can also create an Apple ID without a payment method when you download a free app.
How to buy apps on your iPhone, iPad, or iPod touch
- Tap the App Store app on your Home screen.
- Browse or search for the app that you want to download, then tap the app.
- Tap the price or tap Get. You might need to sign in with your Apple ID.
If you find a game that says Arcade, subscribe to Apple Arcade to play the game.
After your app finishes downloading, you can move it to a different spot on your Home screen. Apps stay up-to-date by default, but you can learn more about updating apps.
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You can make additional purchases within some apps. If you set up Family Sharing, you can use Ask to Buy so that kids must get permission before they make in-app purchases. Learn more about in-app purchases.
If an app is sold with an iMessage app or sticker pack, you can open it in Messages.
How to buy apps on your Apple Watch
With watchOS 6, you can download apps directly from the App Store on your Apple Watch. You can also add apps to your Apple Watch from your iPhone.
- Open the App Store app.
- Browse or search for the app that you want to download, then tap the app.
- Tap the price or tap Get. You might need to sign in with your Apple ID.
Apps stay up-to-date by default, but you can learn more about updating apps.
If you set up Family Sharing, you can use Ask to Buy so that kids must get permission before they download an app or make an in-app purchase. Learn more about in-app purchases.
How to buy apps on your Mac
- Open the App Store.
- Browse or search for the app that you want to download. Apps for iPhone, iPad, and iPod touch don't always have a version for Mac.
- Click the app.
- Click the price, then click Buy App. If you don't see a price, click Get, then click Install App. You might need to sign in with your Apple ID. If you find a game that says Arcade, subscribe to Apple Arcade to play the game.
After your app finishes downloading, you can find it and keep it organized in Launchpad. Apps stay up-to-date by default, but you can learn more about updating apps.
You can make additional purchases within some apps. If you set up Family Sharing, you can use Ask to Buy so that kids must get permission before they make in-app purchases. Learn more about in-app purchases.
How to buy apps on your Apple TV
- Open the App Store on your Apple TV.
- Browse or search for the app that you want to download, then select the app.
- Select the price or select Get. You might need to sign in with your Apple ID.
If you find a game that says Arcade, subscribe to Apple Arcade to play the game.
After your app finishes downloading, you can move it around on your Home screen. Your apps will update automatically.
![Apple Iphone 4s App Store Apple Iphone 4s App Store](/uploads/1/1/7/9/117924212/467366964.png)
You can make additional purchases within some apps. You can use Restrictions to restrict, block, or allow in-app purchases. Learn more about in-app purchases.
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The App Store isn’t available on Apple TV (3rd generation or earlier).
Get information about an app
If you want to know specific information about an app, like what languages the app is available in, the app’s file size, or its compatibility with other Apple devices, scroll to the bottom of an app’s page. You might be able to tap some sections to learn more.
You can also contact the app developer for help with an app's functionality.
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Get help with billing
- Learn what to do if you see a charge from an app that you don't recognize.
- Learn how to cancel an in-app subscription.
- If you can’t update your apps because your payment method is declined, update or change your payment method.
- If you have another issue with an app, report a problem or contact Apple Support.
Learn more
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- If your App Store is missing or you can't find it on your device, you might have parental controls turned on. Adjust your iTunes & App Store Purchases settings and make sure that you choose 'Allow' for the Installing Apps setting.
- Learn what to do if an app unexpectedly quits, stops responding while installing, or won't open.
- Learn what to do if you can't download apps, or if apps get stuck.
- If you want to download apps that are larger than 200 MB over cellular, go to Settings > [your name] > iTunes & App Store, then tap App Downloads and choose the option that you want.
- If you bought part of an apps bundle, the price of the full apps bundle is reduced by the amount you already spent.